Change of Mind Return Policy
At PEBBLENOOKS LLC, we always aim for you to enjoy the outdoors, and be 100% satisfied with our products after your purchase. You are entitled to either an exchange of products given that we have available stock, a store credit, or a full refund if your order/products meet the below conditions:
PEBBLENOOKS LLC must receive items within 30 days of purchase.
Products and packaging must be in their original and resellable condition. Please see our guidelines for how to send us products in an acceptable condition.
Health and safety risk items such as climbing equipment, gift cards and underwear are not allowed for returns so products must not be on the return exclusion list. (click to view list).
Products must not be on clearance, reduced to clear, or outlet.
You must have proof of purchase (in-store purchases only).
You must arrange and pay for the shipping of the goods.
USA & International Orders: The customer is responsible for all the shipping costs or fees involved in any exchange or return.
Faulty/Wrong Item Return Policy
If you have received or purchased a product that does not function as advertised, is broken or damaged, or is a different product than the purchased item, then we categorise that product as a faulty/wrong item. In these cases please contact us immediately and you will be entitled to either an exchange of products given that we have available stock, a store credit, or a full refund if your order/products meet the below conditions:
Products and packaging must be in their original and resellable condition. Please see our guidelines for how to send us products in an acceptable condition.
If the products are no longer in their original condition and there is an unreasonable cosmetic/functioning failure that is not related to improper usage or wear & tear through time, then you could be eligible to submit a warranty claim.
You must have proof of purchase (in-store purchases only).
